FAQ

Please read below for answers to common customer questions.

About Vintage Jewelry

Vintage jewelry is not brand new and is sold AS-IS and maybe pre-worn, pre-loved and pre-used. So minor wear from wear is to be expected. For your convenience, I have included helpful condition grades that we use will hopefully make your shopping decisions easier.

Condition Grades:

Excellent: No obvious wear, appears brand new

Very Good: Minor wear. Usually has some minor nicks or marks.

Good: Shows some notable flaws but in still wearable condition.

Fair – Poor:  I do not sell jewelry that is obviously broken or damaged.

Shipping

 

Only orders within the USA.

Standard shipping price for orders:

1 lb. and under: $5.00 for USPS First Class Mail

1 lb.+ and under $150:  Shipping will be calculated based on weight and shipping location.

Orders over $150:  FREE

 

Returns & Refunds

Returns: There is s 7 day return window from the day your package was delivered. Purchased item(s) can be returned unworn, minus a 10% restocking fee and the cost of insured return shipping.

Shipping costs are non-refundable.

To return an item, please email me at contact@girlio.com to begin the return process. You must obtain approval before you can return item(s). I will send you a return shipping label insured registered US Mail.

When possible, please send your item(s) in the same padded envelope or box that your item was shipped in. Please make sure that the item(s) are protected in bubble wrap before mailing and tape package securely.

Please enclose a printed copy of your emailed receipt or a record of purchase that includes your order number.

Refunds: After I receive your return shipment and upon inspection and processing, I will issue you a refund to your original method of payment.

Refunds will not be accepted for sale items or gift cards.

Exchanges: No exchanges for merchandise. Please return the item, and a refund will be issued. You can then  make a new purchase.

Damaged items: Please inspect your order and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can fix the issue. Please note, vintage jewelry is sold in pre-worn, pre-used, pre-owned as-is condition. I take careful consideration and time into detailing any flaws the the item might have. Please take care of your vintage jewelry and remove all jewelry before swimming, showering, exercising or sleeping.